FAQ

Why is my Brilliantcoco course solid/hard in texture?

Because there are no chemicals or stabilisers in our products the product will react to the temperature it is in. Ideally it's best to use when it's more oily/liquidy however if it feels a bit hard just warm it up in your hand for a few minutes before using it.

Thinks Brilliantcoco ecologically?

Of course, for the Brilliantcoco is ENVIRONMENT very important, we are working to make the packaging of all our new products recyclable, decomposable or reusable. By 2021 we plan and work hard to make all our packaging materials environmentally friendly.

 

Can I use Brilliantcoco if I have braces/veneers/caps/crowns etc.?

Yes you can! It still has the great benefits that it can offer to everyone!

Can I sell Brilliantcoco wholesale in my salon/store etc.?

Of course, feel free and contact us on email info@brilliantcoco.com

Collaborations

If you are a blogger or Influencer and want to get in touch about collaborating please contact us on email info@brilliantcoco.com

Can I use Brilliantcoco if I'm pregnant?

We've had quite a few customers that are pregnant/breastfeeding whilst using Brilliant COCO. It contains 100% natural coconut oil with some natural flavourings to make it taste yummy. Coconut oil is actually known as a superfood for pregnancy!

How do I take Brilliantcoco course?

Brilliantcoco should be used once daily, try to do so after cleaning your teeth. When starting on your course try to swish the oil around your mouth for 5 minutes. Ideally you should be oil pulling for 15 minutes but take your time and work up to this level.

The consistency of the oil can vary when you receive it. This is simply down to the temperature it's been stored at during delivery etc. If it's cold the oil will be relatively hard (as we don't use any chemicals or stabilisers etc) but don't worry. Your mouth is a hot place (37 degrees celcius to be precise) so once you squeeze the oil into your mouth, within a few seconds it will turn into liquid allowing you to swirl away! The consistency can be a little unexpected at first but you'll soon get used to it and you'll love the benefits :)!

Alternatively - hold the sachet in the closed palm of your hands for a few minutes to warm up the oil.

What does Brilliantcoco course taste like?

Personally we think the whole Brilliantcoco collection tastes great! If you’ve never had any kind of coconut oil before it may be quite a change for you (particularly the texture) but you’ll soon learn to love it. Coconut oil alone can be quite bitter however with our added ingredients and flavours you'll learn to love not only the taste, you’ll love the benefits !

How often should I use Brilliantcoco course?

Everybody is so different! We recommend using one pack and see if you like the results. Then order more if you want a stronger effect. It's completely up to you as everybody's teeth are so different.

When is the best time to use Brilliantcoco?

You use Brilliantcoco once a day before brushing your teeth. It doesn't matter too much what time of day but we would recommend to use it at night time because then it can be working on your teeth while you sleep.

What are the methods of payment for Brilliantcoco?

Brilliantcoco is currently only available for purchase online by Visa, PayPal, MasterCard, and American Express.

What is the shipping cost?

The dispatching and packing costs is 5 Eur Worldwide.

When will my order be delivered?

Delivery throughout Europe takes 3-10 working days.

Delivery for the rest of the world varies depending on destination, but normally it takes 5-15 working days.

All shipping costs are displayed at checkout before payment is made and shipping costs will vary based on volume ordered. Please note we are not responsible for any custom charges that you incur - this is due to your country so please investigate with your customs department if you are concerned. Please note this very rarely happens.

What if I put the incorrect shipping address?

If you put the wrong shipped address you need to email us within 30 minutes of purchase following the instructions on your order confirmation. We cannot 100% guarantee the changes to go through.

  

Can I use Brilliantcoco whilst I'm pregnant/breastfeeding?

We've had a few customers that are pregnant/breastfeeding whilst using Brilliantcoco. It contains 100% natural coconut oil with some natural flavourings to make it taste yummy. Coconut oil is actually known as a superfood for pregnancy!

Are Brilliantcoco products gluten free?

Yes! All Brilliantcoco products are gluten free :)

Do I use Brilliantcoco coure Every Day?

Yes, for best results one package should be used daily until all of them have been used.

How old do I have to be?

You can never be too young to start taking care of your teeth! The sooner the better :)

  

Refunds

When can I get a refund?

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You can only ever get a refund when your Brilliantcoco products have not been opened or used in any way and you return it to us via the address we can give you if you request it from us. We can never refund you if your products have been opened under any circumstances.  We are unable to give refunds on orders where incorrect addresses have been given.

Please note this is not a money back guarantee product.

What happens if I want to cancel my order for a refund?

If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.